Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to glamlooms.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- The website refers to Rang Bangladesh, accessible from glamlooms.com
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Rights to Cancel an Order
Within seven days, you have the right to cancel your order with no justification. You have seven days to cancel an order after you get the goods or after a person you designated but who is not the carrier takes possession of the supplied goods. You must give Us a clear declaration of your decision in order to exercise Your right to cancel.
You may let us know your choice via email at [email protected]
By calling the following numbers: +880 18-2255-6611
By visiting this page on our website: glamlooms.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Refund Policy Requirements
Please ensure the following before returning any goods:
• The goods were purchased within the past seven days.
• The merchandise is in its original packing.
The following items are not returnable:
• The provision of goods that are plainly customized or produced to Your specifications.
• The distribution of goods that, by nature, cannot be returned, degrade quickly, or have passed their expiration date.
• The provision of goods that, after delivery, by nature of their nature, are inseparably mingled with other items and are therefore not eligible for return due to health protection or hygiene concerns. In our sole discretion, we have the right to deny returns of any items that don’t adhere to the aforementioned return requirements.
Only items with standard prices may be reimbursed. Sale items can’t, regrettably, be returned. If the law doesn’t allow it, this exclusion might not be applied to You.
You have the option to swap products if any of the following apply: a size or fit issue; a defect; physical damage to the product; dissatisfaction with the product’s quality; or a difference between the product and the website’s description.
Return can take place in two steps:
1. When the package is delivered
2. If a product is “Damaged,” “Defective,” or “Not as Described” after receiving a delivery
Everything that can be sold again is always welcome to be exchanged. with the exception of:
Products that have been used or washed should not be utilized. Products that were sold in combos or sets are not eligible for returns or replacement as separate products.
• Products need to be in pristine condition.
• Items should be undamaged, untouched, and clean. Merchandise with its original tags
• The product must be in its original packaging and unaltered condition.
• Only if the goods is broken or defective or if the customer is unhappy with the product’s quality may fashion accessories be exchanged.
Returned Items
The expense and danger of returning the goods to us are your responsibility. The following address is where the Goods should be sent:
01 S Khulshi Rd, Chittagong 4225.
Goods lost or damaged in return shipping are not our responsibility. Therefore, we advise using a trackable and insured mail service. Without actual receipt of the goods or evidence of received return delivery, we are unable to provide a refund.
Refund Policy:
Refunds are given if any of the following scenarios apply:
• We are unable to deliver the ordered product(s);
• We are unable to offer a replacement;
• You want your money back after returning the product(s).
• If you receive a different Product than you ordered.
After we receive the returned package, most refunds are fully processed within 10 to 15 days.
(The time it takes for commercial banks to repay credit card payments may vary.)
• Your money will be reimbursed to the same account if you pay us with any mobile wallet (such as bKash, Nagad, Rocket, or Upay Wallet) within 5-7 business days.